Castle Veterinary Centre has made some important changes to the practice to allow disabled clients equal access to our services.

In order to comply with Disability Discrimination Act 2004, we have a portable wheelchair ramp available, shown here.

Installed by the main door is a bell push, which, when pressed alerts us that the wheelchair ramp is required. This is on the wall by the front door to the practice at wheelchair height.

When the bell is used, a member of staff will take out and set up the ramp which will then allow the wheelchair user easier access. We have also removed bench seating previously installed in Consulting Room 1 and replaced it with two chairs that can be easily moved when a wheelchair user has an appointment at the practice. Our new ‘Chip & Pin’ machine has been left free standing, (not fixed to the desk like in many shops and supermarkets) to allow ease of use by disabled clients, and we have a clipboard available by our reception desk for use by wheelchair users to make the signing of documents easier.