CASTLE VETERINARY CENTRE

61 - 63 Castle Boulevard, Nottingham NG7 1FD see map

Telephone 0115 9417894

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Fees & Insurance

Running a well-equipped veterinary surgery is not cheap, and we realise that vets' fees are something that not everyone budgets for. We are happy to discuss our fee structure, although the price of many treatments and investigations will depend on the size of the patient, the work needed etc., and so specific prices cannot always be given over the telephone. Our veterinary surgeons will provide and explain an estimate for work to be done after consultation. Services are provided on a payment at the time basis, by cash, cheque or credit / debit cards (directly or over the telephone if required).

We are keen to promote pet health insurance for dogs, cats and rabbits; a modest monthly premium will cover pets against most eventualities, although like car insurance there is always an excess to pay before a claim can be settled. 

As with any insurance policy, do make sure you read the small print before making a decision about any insurance company, and make sure the policy suits your needs. Some have an annual limited claim amount, whereas other may offer unlimited claims (for a small increase in your policy).  Lifetime policies are also available with many companies.

If you have any queries about insurance and wish to speak to someone here at the practice, please call and speak to Stella Harrison. Stella is our senior pet insurance advisor and will be willing to advise you on any aspect of pet insurance.

Pet Health Insurance...

Important changes to pet insurance which affect this practice

The Financial Services Authority (FSA) is an independent body that regulates the financial services industry in the UK. On 14th January 2005, the FSA introduced new regulations that govern the way insurance is recommended and sold. This affects what veterinary practices can and can’t do in relation to pet insurance.

Castle Veterinary Centre has become an Appointed Representative Practice of Pet Plan Ltd which means that all our staff have been trained and assessed to make sure we meet the FSA’s standards. We can therefore continue to promote, advise on and recommend the appropriate Petplan policy to suit your needs and help represent you during the claims process, if required. This also means that we can complete all sections of the claim form and assist with claim queries including negotiating claim settlements with Petplan on your behalf.

If you have a policy with another provider, we will still treat your pet and you can claim any costs covered by your insurance from your pet insurance provider. We are limited by law, to only being able to complete the veterinary section of your claim form and are unable to assist with any claim queries.

Under the new regulations, we cannot advise you on queries or questions relating to insurance providers other that of Pet Plan Ltd. If you have any specific query or question relating to your policy with another insurance provider, it will be necessary for you to contact them directly.