COVID 19 GUIDELINES
(last updated 28/04/2020 - please check for regular updates)
UNTIL FURTHER NOTICE THE PRACTICE WILL BE OPEN FROM:
9AM to 1PM & 2PM TO 5PM WEEKDAYS, 9AM to 12PM ON SATURDAYS.
Collections are limited to the above times only.
Delivery is now available to registered clients.
(additional fee payable - see full details below).
Please can we remind you that we are unable to make appointments or offer veterinary advice by email.
Some good news in these difficult days of Covid19. Whereas we understand that some local veterinary surgeries have decided to close their doors during the pandemic and refer clients to neighbouring practices, Castle Veterinary Centre has remained open, working within the guidelines set by government and the Royal College of Veterinary Surgeons, and, unless illness prevents it, will continue to care personally for the health and welfare of your pet. For your safety and that of our staff, many patients can be triaged by video consultation. However when a pet needs to visit the surgery, while we ask that for just one person to bring the patient(s), we have instigated biosecurity measures that enable us to examine your pet in a consulting room where we have access to all equipment. We know that this is important to you as we’ve been asked for assurances that we won’t be merely injecting the patient in the back of your car. Similarly, where our clients have to face the euthanasia of a pet during the corona virus pandemic, we have measures in place that will allow this will be done with the sensitivity and privacy that such a difficult situation warrants, and you will be able to say goodbye to your friend with dignity.
Following updated advice from The RCVS (The Royal College Of Veterinary Surgeons) & BVA (British Veterinary Association) on 9th April 2020, Castle Veterinary Centre Ltd has now reviewed its policies on vaccination & neutering. The new guidelines allow Veterinary Surgeons to make professional judgements on the risks involved in treating animals for their health & welfare WHILST REMAINING VIGILANT TO ENSURE THE HEALTH & SAFETY OF OUR CLIENTS & STAFF.
Initial vaccinations, first year boosters & cat neutering (for both male & female cats) will be considered on a case by case basis & ONLY after an initial video consultation. This service is available for registered clients (or newly registered clients) & if animals are then seen at the practice the strict policies we have in place to ensure social distancing, plus appropriate use of PPE, will continue.
PLEASE TELEPHONE 0115 9417894 FOR FURTHER ADVICE
BETWEEN 9AM – 1PM AND 2PM – 5PM WEEKDAYS.
The RCVS & BVA advise that non-emergency veterinary services are offered only where withdrawing them over a two month period will compromise patient health or welfare, & decisions on preventative healthcare will be made in accordance with these guidelines.
PLEASE RESPECT THE DECISIONS MADE BY THE VETERINARY PROFESSIONALS AT THIS DIFFICULT TIME. WE ARE VERY GRATEFUL FOR THE MANY CLIENTS WHO HAVE EXPRESSED APPRECIATION FOR OUR EFFORTS, BUT CONTINUE TO BE DISAPPOINTED BY A FEW INDIVIDUALS WHO INSIST ON MAKING UNREASONABLE DEMANDS ON OUR SERVICES.
Castle Veterinary Centre Ltd will do its best to look after the health & welfare of your pets while endeavouring to minimise the risk to both staff & clients. Please would all clients comply with our additional hygiene measures. In addition please remember that, while there is no evidence that animals can suffer from or actively shed COVID19, there is proven evidence that, as with environmental surfaces, the virus can remain infectious on dog/cat coats etc, therefore please remember to wash your hands after handling animals.
Video/telephone consultations have been introduced for clients who need urgent advice regarding their pet's health. There is a consultation fee for this, with payment taken over the telephone in advance...please call for further details. Following the advice of the RCVS we MAY be able to prescribe any necessary medication, but only to existing clients.
We are currently receiving a great many enquiries regarding puppy & kitten vaccinations. Our best advice at this time is NOT to acquire a new pet when collection involves unnecessary travel. If however you have a young animal in the house, we can arrange a video consultation to check the new pet visually, give advice regarding feeding & health issues relevant to new puppies & kittens, & advise on the risks of unvaccinated pets versus the risks to human health by travel at this time.
COLLECTION OF PRESCRIPTION DRUGS
If owners cannot get in to collect drugs (for legitimate COVID19 related reasons) Castle Veterinary Centre Ltd is prepared to deliver repeat medications to registered clients. This is at the discretion of the practice & may take several days from ordering, as it will depend on having staff available to deliver the drugs. Clients will be phoned on the proposed day of delivery & given an appropriate time for delivery (i.e. early morning, mid afternoon etc) & they MUST be in to collect the drugs as we cannot leave them on the doorstep. We will not ask for a signature of receipt, but the person delivering will record the time of hand over & take the name of the recipient or record delivery by taking a photograph. There will be a £10 delivery fee per pet, payable along with payment for the drugs at the time of ordering. Those of you with Pet Plan Insurance will be pleased to know that they have agreed to cover prescription medication delivery costs at this time. If you are insured with a different company
please check with them regarding cover for any delivery costs incurred.
IN ORDER TO MINIMISE THE RISK OF VIRUS TRANSMISSION, CLIENTS MUST ENSURE THAT ONLY 1 PERSON ATTENDS THE PRACTICE IF A 'HANDS-ON' CONSULTATION OR DRUG COLLECTION IS REQUIRED, unless there are exceptional circumstances, in which case we ask that you please advise us in advance. Again, to minimise any risk of transmission, we currently advise that all fees are paid for by card over the phone at time of ordering.
ALL SERVICES OFFERED BY CASTLE VETERINARY CENTRE LTD ARE ENTIRELY DEPENDENT ON THE
AVAILABILITY OF HEALTHY STAFF & MAY BE SUBJECT TO REVIEW AT ANY POINT TO REDUCE THE
SOCIAL CONTACT OF CLIENTS & STAFF TO A MINIMUM.
(last updated 28/04/2020 - please check for regular updates)
Fax No: 0115 9417833
Services We Provide
Most of our investigative work is handled by outside labs; we believe that they give excellent results, offer a vast range of diagnostic services and give value for money; however we do have the facilities to perform the most urgent tests "in-house", and our lab equipment is used to good effect.
To help you provide a lifetime of care for your pet our nurses are able to offer helpful advice during nurse clinics. Our Pet Health Counsellor (PHC) service run by our nursing team helps answer the common questions that often crop-up about dogs and cats, and it compliments the veterinary side of things; a service we provide free of charge. Owners can obtain face-to-face advice on matters such as;
Advice before you buy a pet
Details about vaccinations, worming & flea control
How to avoid those all too common dental problems
Advice on healthy eating
Understanding the needs of elderly pets
Advice and support on mobility problems.
Whether your pet has a dental issue or is overweight, we have lots of treatment options available. We believe the key to your pet's long-term health is prevention. Contact us to schedule an appointment today.
To help clients fully understand all aspects of their pet’s ailments and treatments, we have a wide range of information available, from pre- and post-operative instruction leaflets to loan videos for owners help them learn to give injections, i.e daily insulin, to their pet. If you require information on a particular topic, please ask, we're here to help.