COVID 19 GUIDELINES

(last updated 03/04/2020 - please check for regular updates)

PLEASE NOTE:

AS FROM 23RD MARCH UNTIL FURTHER NOTICE THE PRACTICE WILL BE OPEN FROM:

9AM to 1PM & 2PM to 5PM WEEKDAYS, & 9AM to 12PM ON SATURDAYS.

 

Drug collections will be limited to these times only.

Delivery is now available to registered clients (additional fee payable - see full details below).

 

Please can we remind you that we are unable to make appointments or offer veterinary advice by email.

 

As the UK moves into the next phase of dealing with the COVID 19 pandemic, Castle Veterinary Centre has considered its response to the current situation;

  • Please would all clients comply with our additional hygiene measures. In addition please remember that, while there is no evidence that animals can suffer from or actively shed COVID 19, there is proven evidence that, as with environmental surfaces, the virus can remain infectious on dog/cat coats etc, therefore please remember to wash your hands after handling animals.

  • Castle Veterinary Centre will do its best to look after the health and welfare of your pets while endeavouring to minimise the risk to staff and clients.

  • Meanwhile video/telephone consultations will be introduced for clients who need urgent advice regarding their pet's health. Again there is consultation fee for this, with payment taken over the telephone in advance...please call for further details. Following the advice of the RCVS (The Royal College Of Veterinary Surgeons) we MAY be able to prescribe any necessary medication, but only to existing clients.

 

We are currently receiving a great many enquiries regarding puppy and kitten vaccinations. Our best advice at this time is NOT to acquire a new pet when collection involves unnecessary travel. If however you have a young animal in the house, we can arrange a video consultation to check the new pet visually, give advice regarding feeding and health issues relevant to new puppies and kittens and advise on the risks of unvaccinated pets versus the risks to human health by travel at this time.

Following UK Government and RCVS (The Royal College of Veterinary Surgeons) guidelines we are unable to carry out routine booster vaccinations for dogs and cats over the next few weeks, but can advise further on this as necessary.

Collection of Prescription Drugs

If owners cannot get in to collect drugs (for legitimate COVID19 related reasons) Castle Veterinary Centre will be prepared to deliver repeat medications to registered clients. This is at the discretion of the practice and may take several days from ordering, as it will depend on having staff available to deliver the drugs. Clients will be phoned on the proposed day of delivery and given an appropriate time for delivery (i.e. early morning, mid afternoon etc) and they MUST be in to collect the drugs as we cannot leave them on the doorstep. We will not ask for a signature of receipt, but the person delivering will record the time of hand over and take the name of the recipient or record delivery by taking a photograph. There will be a £10 delivery fee per pet, payable along with payment for the drugs at the time of ordering.

Those of you with Pet Plan Insurance will be pleased to know that they have agreed to cover prescription medication delivery costs at this time. If you are insured with a different company please check with them regarding cover for any delivery costs incurred.

IN ORDER TO MINIMISE THE RISK OF VIRUS TRANSMISSION, CLIENTS MUST ENSURE THAT ONLY 1 PERSON ATTENDS THE PRACTICE IF A 'HANDS-ON' CONSULTATION OR DRUG COLLECTION IS REQUIRED, unless there are exceptional circumstances, in which case we ask that you please advise us in advance.

 

Again, to minimise any risk of transmission, we currently advise that all fees are best paid for by card over the phone at time of ordering.

 

ALL SERVICES OFFERED BY CASTLE VETERINARY CENTRE LTD ARE ENTIRELY DEPENDENT ON THE AVAILABILITY OF HEALTHY STAFF AND MAY BE SUBJECT TO REVIEW AT ANY POINT TO REDUCE THE SOCIAL CONTACT OF CLIENTS AND STAFF TO A MINIMUM.

(last updated 03/04/2020 - please check for regular updates)

Services We Provide

Most of our investigative work is handled by outside labs; we believe that they give excellent results, offer a vast range of diagnostic services and give value for money; however we do have the facilities to perform the most urgent tests "in-house", and our lab equipment is used to good effect.

To help you provide a lifetime of care for your pet our nurses are able to offer helpful advice during nurse clinics. Our Pet Health Counsellor (PHC) service run by our nursing team helps answer the common questions that often crop-up about dogs and cats, and it compliments the veterinary side of things; a service we provide free of charge. Owners can obtain face-to-face advice on matters such as;

Advice before you buy a pet

 

Details about vaccinations, worming & flea control

 

How to avoid those all too common dental problems

 

Advice on healthy eating

 

Understanding the needs of elderly pets

 

Advice and support on mobility problems.

Whether your pet has a dental issue or is overweight, we have lots of treatment options available. We believe the key to your pet's long-term health is prevention. Contact us to schedule an appointment today.

 

To help clients fully understand all aspects of their pet’s ailments and treatments, we have a wide range of information available, from pre- and post-operative instruction leaflets to loan videos for owners help them learn to give injections, i.e daily insulin, to their pet. If you require information on a particular topic, please ask, we're here to help.

Castle Veterinary Centre Ltd

Telephone No: 0115 9417894

Fax No: 0115 9417833

61-63 Castle Boulevard, Nottingham NG7 1FD

PLEASE NOTE: We are UNABLE to offer veterinary advice or appointments via email. Please call the surgery for advice or appointments.

©2019 Castle Veterinary Centre Ltd