The practice has achieved both BSAVA Standards and RCVS Practice Standard Scheme Accreditation; this means that we have equalled or surpassed the conditions set out by the British Small Animal Veterinary Association and the Royal College of Veterinary Surgeons, which covers aspects such as facilities, staff training and health and safety regulations. We offer a high standard of year-round healthcare for all companion animals; small furries and exotic species as well as cats and dogs.
In addition the practice is also an Approved Training Centre, certified by the Royal College of Veterinary Surgeons. This means that we are equipped and staffed to set standards, allowing us to participate for in-service training of student veterinary nurses.
The practice aim is to work as a team to provide a caring, professional approach to veterinary care, and we recognise that TLC is just as important as clinical acumen. In particular we strive to maintain good communications between practice personnel and owners, and we can provide information leaflets on many common conditions and ailments.
Pets being admitted for operations can lead to much worry for owners, and we try to explain fully what is involved for a pet's surgery. When the time comes to say a final goodbye to your pet we appreciate what a difficult time this can be, and one of our vets
We recognise that emergencies can and do arise, and these cases will be seen as priority. It is important that an owner in this situation telephones the practice to let us know they have an emergency before rushing their pet to the surgery - this lets us have all emergency equipment prepared and the staff on alert. We would also ask that clients with non-emergency cases do understand if there are times when they may need to wait whilst urgent cases are dealt with.
We continue to offer a high standard of year-round healthcare for all companion animals; small furries and exotic species as well as cats and dogs. We have three rooms available for private consultations, extensive hospitalisation facilities, as well as a fully equipped radiography room, and in-house laboratory. There is a small isolation ward for patients with contagious diseases and provision is made for round-the-clock nursing should it be needed. All of the in-patients areas, and most of the public areas are air conditioned, which helps to keep patients cool and comfortable in the summer and ensure a level of air-flow that reduces the problem of in-house disease risk.