0115 941 7894
Castle Veterinary Centre
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Providing Pro Active Veterinary Care For Your Pet
SAFE FOR YOU, SAFE FOR US...!
Castle Veterinary Centre continues to offer veterinary advice & care for pets within an environment that is safe for clients, their animals & our staff. Throughout the Coronavirus pandemic we have been very grateful to the vast majority of clients who have complied with protocols designed to keep both them & our staff safe & so has enabled us to continue to look after the health & welfare of our patients.
We are now welcoming clients back into consulting rooms, however, after consultation with members of the Society of Practising Veterinary Surgeons (SPVS), we will continue to ask clients to wear masks / face coverings & observe social distancing guidelines whilst on the premises - within the Terms & Conditions of our services.
We understand that some people are medically exempt from wearing masks, & so will happily conduct consultations outside, offering the canopy of door 63 for shelter & privacy if required.
For those of us able to protect ourselves & each other by mask wearing, please ensure that the mask is worn correctly over the mouth & nose at all times. If you do not have a mask, we will provide one free of charge. These should be worn with the coloured side outermost & have an inbuilt metal clip which should be gently moulded to the bridge of the nose to help keep it in place. Our policies will be reviewed on a regular basis according to the risks & levels of Covid-19 infection within the community.
Booking an appointment / consultation with us will confirm your consent & acceptance of Castle Veterinary Centre's Terms & Conditions & GDPR (click for each document)
The practice has achieved both BSAVA Standards and RCVS Practice Standard Scheme Accreditation; this means that we have equalled or surpassed the conditions set out by the British Small Animal Veterinary Association and the Royal College of Veterinary Surgeons, which covers aspects such as facilities, staff training and health and safety regulations. We offer a high standard of year-round healthcare for all companion animals; small furries and exotic species as well as cats and dogs.
In addition the practice is also an Approved Training Centre, certified by the Royal College of Veterinary Surgeons. This means that we are equipped and staffed to set standards, allowing us to participate for in-service training of student veterinary nurses.
The practice aim is to work as a team to provide a caring, professional approach to veterinary care, and we recognise that TLC is just as important as clinical acumen. In particular we strive to maintain good communications between practice personnel and owners, and we can provide information leaflets on many common conditions and ailments.
Pets being admitted for operations can lead to much worry for owners, and we try to explain fully what is involved for a pet's surgery. When the time comes to say a final goodbye to your pet we appreciate what a difficult time this can be, and one of our vets
We recognise that emergencies can and do arise, and these cases will be seen as priority. It is important that an owner in this situation telephones the practice to let us know they have an emergency before rushing their pet to the surgery - this lets us have all emergency equipment prepared and the staff on alert. We would also ask that clients with non-emergency cases do understand if there are times when they may need to wait whilst urgent cases are dealt with.
We continue to offer a high standard of year-round healthcare for all companion animals; small furries and exotic species as well as cats and dogs. We have three rooms available for private consultations, extensive hospitalisation facilities, as well as a fully equipped radiography room, and in-house laboratory. There is a small isolation ward for patients with contagious diseases and provision is made for round-the-clock nursing should it be needed. All of the in-patients areas, and most of the public areas are air conditioned, which helps to keep patients cool and comfortable in the summer and ensure a level of air-flow that reduces the problem of in-house disease risk.