0115 941 7894
Castle Veterinary Centre Ltd.
Providing Pro Active Veterinary Care For Your Pet
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SAFE FOR YOU, SAFE FOR US...!
Castle Veterinary Centre continues to offer veterinary advice & care for pets within an environment that is safe for clients, their animals & our staff. Throughout the Coronavirus pandemic we have been very grateful to the vast majority of clients who have complied with protocols designed to keep both them & our staff safe & so has enabled us to continue to look after the health & welfare of our patients.
We are now welcoming clients back into consulting rooms, however, after consultation with members of the Society of Practising Veterinary Surgeons (SPVS), we will continue to ask clients to wear masks / face coverings & observe social distancing guidelines whilst on the premises - within the Terms & Conditions of our services.
We understand that some people are medically exempt from wearing masks, & so will happily conduct consultations outside, offering the canopy of door 63 for shelter & privacy if required.
For those of us able to protect ourselves & each other by mask wearing, please ensure that the mask is worn correctly over the mouth & nose at all times. If you do not have a mask, we will provide one free of charge. These should be worn with the coloured side outermost & have an inbuilt metal clip which should be gently moulded to the bridge of the nose to help keep it in place. Our policies will be reviewed on a regular basis according to the risks & levels of Covid-19 infection within the community.
Booking an appointment / consultation with us will confirm your consent & acceptance of Castle Veterinary Centre's Terms & Conditions & GDPR (click to open each document)
Waiting Area / Reception
On arrival at the practice, you will find some changes from your pre-Covid19 visits.
In order to maintain bio-security, and remain 'Covid Secure', we are limiting clients to 1 person per appointment. To protect your pet without putting clients or staff at risk, we now only offer ‘socially distanced/minimum contact’ appointments unless or until the current situation changes. All appointments / examinations are now carried out ‘client remote’ - your pet will be examined by the vet without you present.
All clients are requested to wait in the bay window marked seating area in reception (mage 1 below), & the vet will return to speak with you, socially distanced & wearing PPE, with any clinical findings, from the doorway of consulting room 1 (image 2 below).
In order to help us minimise the risk of cross infection, please ensure that hand sanitiser is used each time you enter the practice, and we do ask that you leave your face mask/covering on when on the premises or when speaking to any member of our team.