COVID SECURE...

What steps have we taken to ensure your safety?

We are fully compliant with the UK Government guidance on managing the risk of COVID-19 for both clients & staff, and we are working hard to remain 'COVID SECURE'.

We have:

  • Highest levels of bio-security measures in place

  • Only 1 client on the premises at a time where possible

  • NEW reception desk perspex screen - providing a safer environment for all - image here...

  • We recommend card only payments where possible - NEW P.O.S. equipment now available with antimicrobial keypad cover to to allow safe & secure payment whilst observing social distancing - image here...

  • Video consultations available where appropriate - image here...

  • Clearly designated client seating in our waiting room allowing social distancing - image here...

  • Remote consultations - your pet will be examined by the duty vet without you present, to allow adequate social distancing, who will then return to speak with you and report any clinical findings.

 

  • For clients with dogs, please attend with a soft material type lead that can be easily attached to our 'Dog Park' hook by the reception desk. For clients with cats and other pets in baskets, you will see a drop off point clearly marked 'Pet Carrier Park' just past the reception desk on the left. images here... 

  • Full cleaning protocols between each client - including all touch points

How can you help...?

You can help us by:

  • Only one person allowed in the waiting room with each animal 

  • Wearing a face mask or face covering in the waiting room; we can provide face masks at minimum cost if necessary.

 

  • Using the hand gel provided when entering the waiting room - even if only collecting repeat medication

 

  • Arriving on time, but please don't enter the building before your allotted appointment time

 

  • Sitting in the designated seating area in the waiting room, by consulting room 1 where possible, and observe social distancing at all times when inside the practice

 

  • Paying with debit/credit cards rather than cash

  • If you, or someone you live with develops symptoms of coronavirus, please do not attend or enter the practice. Please call and let us know as soon as possible so we can cancel your appointment; we may be able to offer your appointment to another client. Do not rebook a new appointment until after your self-isolation period

  • Please note we reserve the right to make a charge for unattended appointments that are not notified in advance

Castle Veterinary Centre Ltd

Fax No: 0115 9417833

Telephone: 0115 9417894

61 - 63 Castle Boulevard, Nottingham NG7 1FD

PLEASE NOTE: We are UNABLE to offer veterinary advice or appointments via email.

For advice or appointments, please call the surgery on 0115 9417894.

©2019 Castle Veterinary Centre Ltd

Document links:    Terms & Conditions here     /     GDPR here